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Contact Dominion Energy Customer Service

Dominion Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 767-1689
Call customer service
Send Message

Customer Service:

  • (757) 857-2112
    International
  • (800) 362-7557
    Ohio
  • (888) 333-4465
    South Carolina
  • (800) 688-4673
    West Virginia
  • (800) 323-5517

Emergency/ Hotline:

  • (877) 542-2630
    Ohio
  • (800) 934-3187
    West Virginia

General Info:

  • (855) 545-3792
    Text
  • (804) 771-3623

Legal:

  • (855) 211-2315

Media:

  • (804) 771-6115

Dominion Energy Emails:

Investors/ Franchising
Non-stock related
Jobs/ Career
Legal
Privacy Inquiries
Media
info@dominionenergyaction.com
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Dominion Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Dominion Energy Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Dominion Energy is 8007671689. 71% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 53% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Dominion Energy may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.

View full overview ›

How to Contact Dominion Energy Customer Service?

Most Popular Number:

(800) 767-1689
Total calls: 1 072 Issues resolved: 20 Last call: Dec 8, 2025

The Customer Service can be reached at (866) 366-4357 Dominion Energy phone number. This line is open for customers who require assistance with their service, billing, or any other queries. Please note that the Dominion customer service operating hours are from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday. The company takes pride in providing prompt and efficient service, and they encourage customers to reach out to them in case of any issues or questions regarding their service.

The Dominion Energy headquarters is strategically located at 120 Tredegar St, Richmond, VA 23219, United States. This location serves as the nerve center of the company's operations, where all executive and administrative duties are carried out. If you intend to send any official correspondence to this address or plan a visit to the office, it is highly recommended to schedule an appointment in advance or check for any specific visitor guidelines. This ensures that your communication or visit is conducted smoothly and by the company's protocols.

Dominion Energy hours are from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday. These are the standard business hours during which the company provides its services and support to customers. Please note that the timings are subject to change during holidays or special events. It's recommended to check the official website for any updates or changes in their operating hours.

To contact Dominion Energy via their website, navigate to the "Contact Us" section on their homepage. Here, you will find various options for contacting them, including a Dominion Energy website online form for general inquiries. Fill out the form with your details and query, and a representative from the company will respond to your inquiry as soon as possible. The website also provides resources for self-service and frequently asked questions.

PissedConsumer Club

Contact Information

Dominion Energy Website:

Dominion Energy Help Center:

Corporate Office Address:

Dominion Energy, Inc
220 Operation Way
Cayce, South Carolina 29033-3701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm (ET)


Mailing Address:

P.O. Box 5759,

Cleveland, OH 44101-0759


P.O. Box 2868,

Clarksburg, WV 26302


P O Box 26532

Richmond, VA 23261-6532


Correspondence Only:

P.O. Box 45360

Salt Lake City, Utah 84145-0360


Payments:

P.O. Box 27031

Richmond, VA 23261-7031


More contact details

Fax:

+1804-819-2205

Dominion Energy Rating Based on 201 Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Billing Practices
Reliability

Rating stats

Rating trend

How Good is Dominion Energy's Customer Service?

Karee Lqs
Karee Lqs
Feels Disappointed | Apr 23, 2024

I am frustrated because I have not received a bill and I moved in this apartment March 1st and then I call about my bill and my bills almost $300 and they said I had a past due balance I have tried calling customer service can't reach anybody to find out why I'm not receiving a bill

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Major Gps
Major Gps
Feels Disappointed | Apr 03, 2024

Not able to get the answer I have been looking for since March 1st

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Tosh Yuq
Tosh Yuq
Feels Disappointed | Feb 28, 2024

Not very pleased there crooks

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Marletta Bub
Marletta Bub
Feels Satisfied | Feb 06, 2024

I was asking if you can use the magnetic vent covers on existing covers. I just want to get rid of the dust in my house.

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Pamela C Eze
Pamela C Eze
Feels Satisfied | Nov 24, 2023

New customer waiting for first bill. Hard to summarize this early, but used power all my life.

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Deyon Gdh
Deyon Gdh
Feels Neutral | Sep 09, 2023

I must get my power turned on Monday and am still not able to do so through your web site. I hope someone can help me through customer support at 704-281-****. Thank you.

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Summary of Dominion Energy Customer Service Calls

2K TOTAL
CALLS
03:36 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dominion Energy?

Payments and Charges Question:

  • “Budget billing”
  • “I have an outstanding bill that I like to find out what the total of it is so I can pay it off as soon as possible”
  • “Bill”

Staff Question:

  • “Need lease verified for service to be turned on”
  • “Repair Service for Energy Savings”
  • “New service”

Product/ Service Question:

  • “Power outage”
  • “Outage”
  • “Reconnect service”

Request for Information Question:

  • “I need to speak with a person”
  • “To find out when my service will be back on?”
  • “Lights out for 3 days no help. Medical device.needed. No water”

Account Question:

  • “Account”
  • “Need account number”
  • “Need acct number”

Activation/ Cancellation Question:

  • “Cancel service call”
  • Cancel an upcoming order
  • “Never been late and Dominion cancelled home serve by mistake and now need service and Dominion has not reinstated. Home serve has reinstated but can't help me because Domnion doesn't know what to do. Meanwhile my toilet leaks and other plumbing.”

Return/ Replace Question:

  • “Change of address”
  • “Change address”
  • “Name change”

Shipping and Delivery Question:

  • “Locate location of gas line”
  • “Have not received my bill”
  • “I have not received a paper bill since July”

Refund Question:

  • “Regarding my refund I received the check is made out to the wrong person”
  • “Refund on electricity”
  • “Refund for having to hire someone to turn my services back on!”

Employment Question:

  • “I had to take an online course for a job that i'm working for and i've finished one of your classes and the certificate just disappeared and i'm trying to retrieve the certificate”
  • “Verify employment opportunity”
  • “Job”

Website/ Application Question:

  • “Do you install solar panels on private land?”
  • “Need power shut off to install new circuit box”
  • “Need to install gas lines to house”

Cards Question:

  • “Change card number for auto pay”
  • “I need to change the card that my bill is paid on”

Other Question:

  • “Power is out”
  • “My power is off”
  • “Pay arrange”

Compare Dominion Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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