Contact Dominion Energy Customer Service
Dominion Energy Phone Numbers and Emails
Toll-Free Number:
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(800) 767-1689
Customer Service:
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(757) 857-2112International
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(800) 362-7557Ohio
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(888) 333-4465South Carolina
Dominion Energy Emails:
How to Contact Dominion Energy Customer Service?
Most Popular Number:
| Total calls: 1 008 | Issues resolved: 17 | Last call: Dec 6, 2024 |
Dominion Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dominion Energy Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dominion Energy is 8007671689. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Dominion Energy may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dominion Energy Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dominion Energy is 8007671689. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Dominion Energy may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
People call Dominion Energy mainly because of staff, product/ service, payments and charges.
37% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Dominion Energy is info@dominionenergyaction.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Dominion Energy Website:
Dominion Energy Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm (ET)
Mailing Address:
P.O. Box 5759,
Cleveland, OH 44101-0759
P.O. Box 2868,
Clarksburg, WV 26302
P O Box 26532
Richmond, VA 23261-6532
Correspondence Only:
P.O. Box 45360
Salt Lake City, Utah 84145-0360
Payments:
P.O. Box 27031
Richmond, VA 23261-7031
Fax:
Dominion Energy Customer Service Reviews
Domion Energy of SC is the WORST energy company I have ever used, horrible customer service, terrible reliability on energy. If I had any other choice but using this awful place filled with worse people, then I would.
recently purchased new home, when I went to turn on electric service was told seller had turned off her account for a Fri date so Dominion could not start my "account" until the following Mon(which turned out to be a federal holiday, so it really would have been Tues). I asked if I would have service over the weekend (I was expecting movers all day Sat) and the customer serv rep assured me I would.
I asked why the accout wouldn't start until the following Mon, rep said they don't work on the weekends. I asked who to call if there was a problem and was referred to the customer serv number. What a laugh. Of course my electricity was turned off late Fri afternoon and there was no way to reach a live person to explain the situation to only the automatic phone system that had not been programmed for my kind of questions/needs.
Fortunately, a creative and daring neighbor decided to try the "downed powerline" option and got a live person who I could explain the problem to. I had power in 10 min thanks to the customer serv rep who understood my need for service and stepped outside the protocol to make sure I had electricity. I'm fortunate for the creative neighbor and the very understanding and helpful customer servicer rep, but esp fortunate that I didn't have family members that would needed electricity for medical needs or had stocked my freezer w/ food. When I set up the account I asked why the seller wasn't informed about the lack of weekend service for accounts that are closed on Fri.
The assumption was the seller had closed the account on line and there is no warning that this will happen - only if you call in to close the account. I had the option of contacting the seller but that involved contacting my realtor, who would have contacted the seller's realtor who would have then contacted the seller and we all would wait and hope that she did so. Interestingly, I ran into a similar issue w/ Verizon when setting up my internet service. Verizon asked for a copy of my radified contract(to ensure I would be owner at the time of installation).
The contract would not upload, so I called their cust serv rep, she explained why they needed the info and placed me on hold for a minute or two. When she came back on the line, she had called the seller and fixed the issue over the phone and I didn't need to do another thing. What a gift.
Would seem Dom Energy could give their employees the same level of empowerment for these kinds of situation. Very unfortunate that there is only one electric co.
How Good is Dominion Energy's Customer Service?
Summary of Dominion Energy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dominion Energy?
Payments and Charges Question:
- “Bill”
- “Pay my gas bill”
- “Bill payment”
Staff Question:
- “New service”
- “Start service”
- “No service. Zero balance.”
Product/ Service Question:
- “Power outage”
- “Outage”
- “Check up on complaint re l night lights”
Request for Information Question:
- “Speak to customer service”
- “Need help with getting power on”
- “Information”
Account Question:
- “Past due balance and address change”
- “Can't log in to my already existing account”
- “Need a hold removed from our account so that my 90-year-old parents can have power”
Activation/ Cancellation Question:
- “Cancel service call”
- Cancel an upcoming order
- “Never been late and Dominion cancelled home serve by mistake and now need service and Dominion has not reinstated. Home serve has reinstated but can't help me because Domnion doesn't know what to do. Meanwhile my toilet leaks and other plumbing.”
Return/ Replace Question:
- “Change of address”
- “Change address”
- “Name change”
Shipping and Delivery Question:
- “Have not received my bill”
- “I have not received a paper bill since July”
- “Find dropoff location in Columbia sc”
Refund Question:
- “Regarding my refund I received the check is made out to the wrong person”
- “Refund on electricity”
- “Refund for having to hire someone to turn my services back on!”
Website/ Application Question:
- “Do you install solar panels on private land?”
- “Need power shut off to install new circuit box”
- “Need to install gas lines to house”
Employment Question:
- “Verify employment opportunity”
- “Job”
Cards Question:
- “Change card number for auto pay”
- “I need to change the card that my bill is paid on”
Other Question:
- “No”
- “No power”
- “Electric is out”
Compare Dominion Energy Customer Service To
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