Dominion Energy

My daughter received a bill and the amount that she had to pay which was 527.00 and social services paid as well she had two bills for two separate residents moving from one place to the other, and she also had her doctor office send over medical paper her son has asthma. They cut her gas off after she paid that $527, and I contacted them today. They are a mess and crocks my daughter requested a supervisor and didnt get one they told my daughter that her paper was expired I Davon the rep that I was reporting them and they tried to she they didnt no about the form and she said she was restoring her power back

This HomeServe company started billing for Water Line warranty. They were contacted and advised WE DID NOT AUTHORIZE IT!

Billing shows amount credited back but the next month its back on again.

On line attempts kick bac NO ACCOUNT FOUND!

Called them, phone football Finally got billing.

20 minutes explaining they credited the billing back in Jan. It is the only proof we cancelled a not authorized.

These companies love "Call Us" you have no proof you cancelled!

Demanded refund for FRAUD Billing. 20 minutes of clicking keys my call is dropped and I get a survey line!

Called Dominion billing, told oh we can't remove that, it's a second party billing. I said it is unauthorized.

That is FRAUD. Don't Bill ME. Oh, we can't do that you have to call HomeServe. I said YOU are doing the billing.

How can you claim they can add charges and it's not Dominions responsibility? So you admit you support fraudulent billing? Called home serve again. Customer Service rep asked to prove we signed up..

He honestly admits there is no request in the file. way far back 2022 he claims indication of internet sign up! Bull, So from what I read VA PUC is apparently influenced by Dominions $ and won't touch them. Days of honesty are gone.

READ YOUR BILLS!

ts a free for all! DJH

While cutting tree limbs in my yard in January 2025 dominions people ran over 300 bucks in personal propery, that is just outside the easement They also left a hundred limbs in the easement that makes it now impossible to mow. I am 60 years old and on 100 percent .military disability i cannot move any of this debrise Tthey did this all while I was not home and not present to tell them to stop.

I live here. This is my sanctuary. The tree cutters have no regard for property. You may cut trees limds of course but the rest of the damage needs to be repaired and or replaced IMMEDIATELY there is no proof of purchase for the 5 foot tall 5 foot wirde blue pyramid they ran over.

How could that even happen? I paid 300 to have it fabricated by a welder. The wreckage of the pyramid is in exactly the spot where it got run over. Picture 1 shows the smashed object.

Pic 3 shows the debris that a lawnmower cannot run over. I don't beleive I'll ever hear from you about this, i hope this isn't the case.

I am beyond frustrated with Dominion Energy. Over the past few months, my rates have skyrocketed without any explanation or justification.

Despite cutting back on my usage, Ive had to turn off my heat because the bills are simply unaffordable. The daily increases are significant, and it feels completely out of control.

On top of this, the customer service has been nothing short of dreadful. Every time I call for help or clarification, Im shuffled from one representative to another, with no one able to offer real solutions. Ive spent hours on hold, only to be disconnected or passed off to someone else who cant resolve anything.

Its an exhausting waste of time.

At this point, I feel completely taken advantage of, with no recourse to address my concerns. These predatory practices seem nothing short of highway robbery. I am incredibly disappointed with this company and will be exploring other energy providers.

I also strongly encourage others to reconsider using Dominion Energy. I plan to report these troubling practices to the appropriate authorities for investigation, as something about this situation just doesnt feel right.